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Privacy Policy

This notice explains what personal information OutNow Tickets processes, why we use it, who we share it with, how long we keep it and the rights available to you under UK data-protection law.

Last updated: 14 October 2026UK GDPR & Data Protection Act 2018Privacy question? Contact us

1. Who we are

OUTNOW TICKETS LTD, company number 17519279, is a company registered in England and Wales and operates the OutNow Tickets website, mobile applications and ticketing marketplace.

For personal information used to operate the platform, provide accounts, process bookings, communicate with users, support promoters and staff, and run our own business, OUTNOW TICKETS LTD generally acts as the data controller.

Event promoters may also act as independent controllers for attendee information they receive to operate their events, manage entry, provide support or meet their own legal obligations.

You can contact us at support@outnowtickets.com or through our Contact page.

2. Personal information we collect

Identity and contact dataName, email address, phone number, attendee details and other contact information you provide when creating an account, checking out, transferring tickets or contacting support.

Account and authentication dataAccount role, login verification records, password-related security data, sessions and identifiers received when you choose supported Google or Apple sign-in.

Booking and ticket dataEvents, order numbers, ticket types, quantities, ticket identifiers, QR/entry status, transfers, attendee details, order status and refund history.

Payment, refund and payout dataStripe references, transaction status, amounts, booking fees, promoter balances, payouts, refunds, disputes and reconciliation records. OutNow does not intentionally store full card numbers or card security codes in its own application database.

Promoter and business dataBusiness/trading details, event information, connected Stripe account status, tax/compliance details and information needed to verify or operate a promoter account.

Staff and check-in dataStaff account identity, scanner event assignments, ticket check-in activity, timestamps and the account responsible for a scan where recorded.

Preferences and social activitySaved events, follows, recommendations, notification preferences, communication choices and other settings you choose to save.

Device and notification dataPush-notification tokens, device/app information and notification delivery or interaction data needed to provide mobile alerts and deep links.

Support and communicationsContact-form messages, email correspondence, verification emails, ticket emails, event reminders, refund communications and support history.

Technical, analytics and security dataIP address, browser/device information, request logs, session identifiers, security events, reliability metrics and information used to prevent fraud, diagnose errors and understand use of the service.

3. Where personal information comes from

directly from you when you use OutNow;
from guest checkout, registration, support requests and event interactions;
from Google or Apple when you choose supported third-party authentication;
from Stripe in connection with payments, connected accounts, refunds, disputes and payouts;
from event promoters and authorised event staff where necessary to operate an event or resolve an attendee issue;
from our hosting, database, email, notification and security infrastructure; and
automatically from your use of the website or mobile app where needed for security, analytics and core functionality.

4. How and why we use personal information

We use personal information only where we have a lawful basis under UK data-protection law. Depending on the purpose, we rely on contract, steps requested before entering a contract, legitimate interests, legal obligations or consent.

Provide the serviceCreate accounts, authenticate users, process guest/account bookings, issue and transfer tickets, manage events, provide staff scanning and supply promoter tools.

Payments, payouts and refundsProcess customer payments, maintain promoter balances, transfer eligible payouts, process/refconcile refunds and handle payment disputes.

Event operationsProvide ticket access, attendee lists, check-in, reminders, event updates, waitlist communications and support.

Notifications and communicationsDeliver transactional emails, push notifications, transfer alerts, refund/payment updates, event reminders and other communications selected in your settings.

Security and fraud preventionProtect accounts, investigate misuse, prevent duplicate or fraudulent entry, secure payment flows and maintain audit records.

Legal, accounting and tax complianceKeep financial records, respond to lawful requests and meet regulatory, accounting, tax, payment and dispute-handling obligations.

Service improvement and analyticsDiagnose errors, measure feature performance, monitor reliability and improve discovery, conversion and platform experience where proportionate.

MarketingSend optional platform or event updates where permitted. You can withdraw consent or opt out of direct marketing at any time.

6. Promoters, event staff and attendee information

When you buy a ticket, relevant booking and attendee information may be made available to the promoter responsible for the event so they can validate tickets, manage entry, communicate necessary event information and resolve attendee issues.

Promoters may assign scanner access to authorised staff. Staff should receive only the information and permissions needed for assigned events. Check-in records may identify the staff account that performed a scan for security and audit purposes.

Promoters and their staff must use attendee information lawfully. A promoter may publish its own privacy notice for separate processing for which it acts as an independent controller.

7. International data transfers

Some service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, we use or rely on an appropriate lawful transfer mechanism made available by law or by the relevant provider.

8. Retention and deletion

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, fraud-prevention, chargeback and dispute-resolution requirements.

Account information is generally retained while an account remains active and for an appropriate period afterwards. Order, payment, refund, payout, ticket and compliance records may be kept longer because they form part of financial, security or legal records.

If you ask us to delete information, we may retain limited records where necessary to comply with law, establish or defend legal claims, prevent fraud, preserve ticket/check-in integrity or maintain accurate financial records.

9. Cookies, app storage and analytics

OutNow uses cookies, secure app storage or similar technologies needed for authenticated sessions, secure login flows, fraud prevention, preferences and core functionality.

We may also use proportionate analytics to understand product performance and improve the service. Where consent is legally required for non-essential analytics, advertising or similar technologies, we will provide appropriate controls before using them.

10. Your data-protection rights

Depending on the circumstances and lawful basis, you may have rights to access your data, correct inaccurate information, request deletion, restrict processing, object to legitimate-interest processing, request portability, withdraw consent and object to direct marketing.

These rights are not absolute and may depend on why we hold the information and whether a legal exemption applies.

Exercising your rights

Contact support@outnowtickets.com and state that your request concerns privacy or personal data. We may need to verify your identity before acting.

11. Automated decision-making

OutNow does not currently make solely automated decisions about users that produce legal or similarly significant effects. Payment, banking or fraud-prevention providers may use automated systems as part of their own services and policies.

12. Security

We use technical and organisational measures designed to protect personal information, including authenticated sessions, access controls, secure transport, restricted administrative access, audit records and security monitoring.

No internet service can guarantee absolute security. Protect your login credentials and contact us promptly if you believe your account or tickets have been compromised.

13. Changes to this privacy notice

We may update this notice when our services, suppliers, technology or legal obligations change. The latest version will be published here with an updated date. Where required, we will take reasonable steps to bring material changes to users' attention.

14. Contact and complaints

Data controller: OUTNOW TICKETS LTD · Company number 17519279 · Registered in England and Wales.

For privacy questions or rights requests, contact support@outnowtickets.com or use our Contact page.

You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.

Contact OutNow →ICO complaints →