Frequently Asked Questions

Eventix is an event ticketing platform where customers can discover events, purchase tickets and manage their bookings. Promoters can also create and manage events through their promoter account.

You can purchase tickets as a guest when an event allows guest checkout. You can also create an Eventix account to make it easier to manage your tickets and future bookings.

Select Sign Up from the Eventix navigation, enter your details and follow the registration process. Once your account has been created, you can log in and manage your Eventix account.

Yes. If Google sign-in is available on your Eventix login page, you can use your Google account to sign in instead of entering your Eventix password.

Find the event you want to attend, open the event page, select the ticket type and quantity you want, and continue through checkout. After successful payment, your ticket will be associated with your booking.

If you purchased tickets while logged in, you can access them from My Tickets. Open a ticket to view its details and QR code where applicable.

This depends on the ticket limits configured by the event promoter. If a maximum quantity has been set, Eventix will apply that limit during checkout.

Ticket transfer availability depends on the event and the features enabled by the promoter. If transfer is available, the relevant option will appear with your ticket.

If you purchased while logged into your Eventix account, you can normally access your ticket again from My Tickets. If you purchased as a guest, use the booking information provided to you after purchase or contact Eventix support.

Available payment methods are shown during checkout. Depending on the event and checkout configuration, this may include card payments and supported digital payment methods.

After a successful payment, Eventix will confirm your booking and provide your ticket information. If you are unsure whether a payment went through, check your booking information before attempting another purchase.

Refund eligibility depends on the event's refund policy and the circumstances of the request. Check the event information and booking details, then contact support if you need assistance.

Once a refund has been processed, the time for the funds to appear in your account can depend on the payment provider and your bank or card issuer.

Do not immediately purchase another ticket. First check your email and Eventix account for your booking. If you still cannot find your ticket, contact support with the email address used during checkout and any available booking information.

Use the password recovery option on the Eventix login page. Follow the instructions provided to reset your password and regain access to your account.

After logging into Eventix, open the Security section of your account and follow the password change process.

Use a strong, unique password and never share your password with another person. If you believe someone has accessed your account, change your password and contact support.

If email address changes are supported for your account, you can manage this through your account settings. If you cannot change it yourself, contact Eventix support for assistance.

Use the Events section of Eventix to browse available events. You can open an event to view its date, location, ticket types and other event information.

Yes. An event may be cancelled by the promoter or for other reasons. If an event is cancelled, check your booking email and the event information for details about what happens to your ticket.

Event details can sometimes change. Always check the latest event information before attending, particularly if you purchased your ticket some time in advance.

If you need help specifically related to an event, you can contact Eventix support. Depending on the event, additional promoter contact information may also be available.

Create or select a promoter account through Eventix and complete the promoter setup process. Promoters can then create events and manage their event operations.

Yes. Promoters can assign staff members to their events. Staff access is event-specific and can be revoked by the promoter.

Event staff with scanner access can scan and check tickets for events they have been assigned to. They do not receive the same permissions as the event promoter.

Yes. Promoters can remove an assigned staff member from an event through the Staff Management section.

Try refreshing the page and checking your internet connection. You can also try another browser or device. If the problem continues, contact Eventix support.

First refresh your ticket page and make sure you are logged into the correct Eventix account. If your ticket still does not display correctly, contact support before arriving at the event.

Check your internet connection and make sure your payment information is correct. If the problem continues, try again later or contact support with details about the issue.

If you cannot find an answer in the Help Center, visit the Contact Us page and send a message to the Eventix support team.