Refunds depend on the event
Whether a ticket can be refunded depends on the event organiser's refund policy and the circumstances of the purchase.
Before requesting a refund
Check the event information and the terms associated with your ticket before submitting a refund request.
How to request a refund
If your purchase is eligible for a refund, contact Eventix support or follow the refund instructions provided for the event.
Cancelled or changed events
If an event is cancelled, postponed or significantly changed, the organiser may provide specific instructions regarding refunds or alternative arrangements.
Refund processing
Once a refund has been approved, processing time may depend on the payment method and financial institution involved.
Need help?
If you are unsure whether your ticket is eligible for a refund, contact the Eventix support team with your order information.